Frequently Asked Questions

Everyone has questions regarding technology.

Every Question is the Right Question

My TV Says "No Input"

Make sure the HDMI cable is plugged in to the back of the Set Top Box AND the back of your Television and also make sure you have the correct HDMI input selected.

It won't connect to the internet.

Once you plug in your Set Top Box make sure you immediately toggle to “Settings” and find your Wireless or “WiFi” Network, select your network and put in your user and password for your WiFi network then it will connect to the internet.

I can't access the channels

Make sure you are logged into your account by clicking on the SimulTV app at the top, center of the “home” page and you put your user ID and password in.

How do I set it up?

Easy, check out our video or our step by step instructions with photos.

How do I set it up?

Easy, check out our video or our step by step instructions with photos.

How do I set it up?

Easy, check out our video or our step by step instructions with photos.

How do I set it up?

Easy, check out our video or our step by step instructions with photos.

How do I set it up?

Easy, check out our video or our step by step instructions with photos.

How do I set it up?

Easy, check out our video or our step by step instructions with photos.

How do I set it up?

Easy, check out our video or our step by step instructions with photos.

How do I set it up?

Easy, check out our video or our step by step instructions with photos.

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