refund policy

We accept refunds and exchanges.

Returns

Our policy lasts 30 days from the point of purchased. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  1. Product with obvious signs of use

  2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  3. Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds are granted for the successful and approved returns of physical goods only.  Digital services, including streaming services will not be refunded.  Unused days, months,

Late or missing refunds

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@simultv.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@simultv.com and send your item to: SimulTV (attn. Refund Dept.) SimulTV, 2513 Flodden St. , Henderson, NV. 89044. (US)

Shipping

To return your product, you should mail your product to: SimulTV (attn. Refund Dept.) SimulTV, 2513 Flodden St., Henderson, NV. 89044 (US)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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